Cancellation & No Refund Policy for Animo

At Animo (getanimo.io), we are dedicated to delivering high-quality virtual creator services. Please review our policy regarding cancellations and refunds to ensure a clear understanding of our terms.

Cancellations

Subscription Services:

  • Subscribers can cancel their subscription up to 1 hour after initiating it without any charges. Cancellations beyond this period are not eligible for a refund, but the subscription will not renew at the end of the current billing cycle.
  • To cancel your subscription, please email our support team at team@getanimo.io with your account details.

One-Time Purchases:

  • Orders for one-time purchases can be canceled within 1 hour of purchase. Beyond this window, cancellations are not guaranteed and are subject to review on a case-by-case basis.
  • For cancellation requests, directly contact our support team at team@getanimo.io with your order details.

Refunds

Subscription Services and One-Time Purchases:

  • GetAnimo.io operates on a no-refund policy for both subscription services and one-time purchases after the first 1 hour of purchase or subscription activation.
  • Refund requests post the initial 1-hour window will be considered on a case-by-case basis. Approval of such requests is at the sole discretion of GetAnimo.io and primarily applies to exceptional circumstances.
  • Refunds will be processed to the original payment source within 5 to 7 business days.

Requesting a Case-by-Case Consideration:

  • If you believe your situation warrants special consideration, please email our support team at team@getanimo.io with a detailed explanation of your case, including relevant order or subscription details.
  • Our team will review your request and respond with a decision as promptly as possible.

Policy Changes

  • GetAnimo.io reserves the right to modify this cancellation and no refund policy at any time. We encourage users to review the policy periodically.

Contact Us

For any questions or concerns regarding our cancellation and refund policy, or to submit a request for cancellation or refund consideration, please contact us at team@getanimo.io. Our dedicated support team is here to assist you.

We appreciate your understanding and thank you for choosing Animo for your virtual creator needs.